Our Commitment to Your Privacy

Before you explore our curated London wellness events and casino spa retreats, we want you to understand how we handle your personal information. At Secret Urban Escape, we believe true relaxation begins with trust. This privacy policy outlines our practices regarding the collection, use, and protection of your data as you use our platform to discover and book urban wellness experiences across the United Kingdom. We are committed to transparency and compliance with UK data protection laws, including UK GDPR.

Information We Collect

We collect data to provide and improve our service, from helping you book a revitalising wellness package to sending tailored editorial content. This occurs when you book an experience, sign up for our newsletter, or simply browse our site. This may include details related to event bookings at our featured venues like The Hippodrome Casino or Aspers Casino.

Booking & Enquiry Data

When you make an enquiry or booking through our site, we collect necessary information to process your request. This typically includes:

  • Your name and contact details (email, phone number).
  • Booking preferences and selected dates for spa days or wellness events.
  • Any special requests or requirements for your chosen experience.
  • Billing and payment information, which is processed directly by our secure third-party partners.

Automatically Collected Data

As you navigate our site, we automatically collect certain technical information. This includes your IP address, browser type, device information, and pages you view. This data helps us understand how our content on UK casino wellness retreats is accessed and identify any technical issues.

Cookies & Tracking Technologies

Our site uses cookies and similar technologies to enhance your browsing experience. These small files help our website function properly, remember your preferences—such as your interest in venues like the Grosvenor Victoria Casino spa—and personalise your experience with our urban escape guides and recommendations.

Essential Cookies

These are strictly necessary for the website to operate. They enable core functionalities such as page navigation, access to secure areas, and processing transactions. The website cannot function properly without these cookies.

Analytics & Personalisation Cookies

These cookies allow us to analyse how visitors use our site, helping us improve its performance and content. They also help us tailor content to your likely interests, such as showing you more articles on London wellness events or specific casino spa offers based on your browsing history.

Analytics & Site Performance

To understand how users interact with our content on UK casino wellness retreats and improve our service, we use analytics tools like Google Analytics. We configure these tools with data protection in mind.

Purpose of Analysis

We analyse aggregated user behaviour to identify popular content, troubleshoot technical problems, and make informed decisions about the features and guides we develop for our audience seeking urban escape in London.

Data Anonymisation

Where possible, we use IP anonymisation features. This means your IP address is shortened within the United Kingdom or the European Economic Area before being processed, preventing the direct identification of individual users from this data set.

Third-Party Services & Data Sharing

We work with a select group of trusted third-party service providers to facilitate our operations and your bookings. For example, we use payment processors (e.g., Stripe) and integrated booking platforms to secure your spa day at The Hippodrome or other partnered resorts.

Service Providers

These partners process data on our behalf under strict contractual agreements that mandate confidentiality and security. They are only permitted to use your data to perform the specific services we request, such as processing payments or transmitting booking details to a venue.

Legal Compliance

We may disclose your information if required to do so by law, or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights, or ensure the safety of our users or the public.

Your Data Rights (GDPR)

Under UK GDPR, you have significant rights regarding the personal data we hold about you, whether from an enquiry about London wellness events or a confirmed booking. We respect and facilitate these rights.

Key Rights Summary

Your key rights include:

  • The right of access: To request a copy of your personal data.
  • The right to rectification: To correct inaccurate or incomplete data.
  • The right to erasure: To request deletion of your data in certain circumstances.
  • The right to restrict or object to processing.
  • The right to data portability.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the details provided in the ‘Contacting Us’ section below. We will respond to your request in accordance with UK GDPR timelines and requirements.

Data Retention Periods

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legitimate business, legal, or tax purposes as required by UK law.

Booking Records

Records of transactions and bookings are typically retained for a period of seven years to comply with UK financial and tax regulations.

Marketing Data

If you have subscribed to our newsletter, we retain your contact details until you unsubscribe. You can opt-out at any time via the unsubscribe link in every email.

Contacting Us & The ICO

Your trust is paramount. If you have any questions or concerns about this privacy policy or our data practices, please do not hesitate to get in touch.

Our Contact Details

For all privacy-related requests, including exercising your GDPR rights, please contact our Data Protection Officer at: [email protected]. We will aim to resolve any issue promptly.

Supervisory Authority

You have the right to lodge a complaint with the UK’s independent supervisory authority for data protection matters, the Information Commissioner’s Office (ICO), if you believe your data has been processed in violation of the law. You can find more information at www.ico.org.uk.

We pledge to handle your data with the same care and respect we advocate for in our guides to London’s premier wellness and urban escape experiences. Thank you for trusting Secret Urban Escape with your journey to relaxation.